Refund policy

Last updated: August 19, 2026

We want you to be happy with your MotoRev purchase. If you change your mind about an order, you may have the right to cancel and return it in accordance with applicable UK consumer law.

14-Day Returns

For most online purchases, you have 14 days from the day after you receive your order to tell us that you wish to cancel your purchase. You then have a further 14 days to return the item to us.

You do not need to provide a reason for cancelling your order.

To be eligible for a return, the item must be returned in a condition that allows us to inspect it. Clothing may be tried on as reasonably necessary to establish its size, fit and characteristics, but we may reduce the refund if the item has been handled beyond what would reasonably be permitted in a shop.

To start a return, contact us at hello@motorev.uk with your order number and details of the item you wish to return.

Please contact us before sending anything back. Items returned without contacting us first may cause delays in processing your return.

Return postage

If you are returning an item because you have changed your mind, ordered the wrong size, or otherwise no longer want the item, you are responsible for the cost of returning the item to us, unless we have agreed otherwise.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for items that are lost or damaged while being returned.

If an item is faulty, damaged, incorrectly supplied, or not as described, we will cover the reasonable cost of returning the item.

Wrong Size or Change of Mind

If you have ordered the wrong size, such as a hoodie that is too large or too small, this is treated as a change-of-mind return where your statutory cancellation rights apply.

Because our products are made to order through our fulfilment partner, Printful does not normally accept returns or provide refunds to us for customers ordering the wrong size or changing their mind.

This does not affect your statutory rights as a customer. Where you have a legal right to cancel your purchase, MotoRev will process your return in accordance with this policy and applicable consumer law.

We do not offer direct size exchanges. If you require a different size, you can return the original item and place a new order for the size you require.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as reasonably possible if:

• Your item is damaged.

• Your item is faulty.

• You receive the wrong product.

• Your product has a printing or manufacturing defect.

• Your order does not match what you purchased.

Please contact hello@motorev.uk and include your order number and photographs of the issue where appropriate.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

You will not be responsible for return postage where an item is faulty, damaged, incorrectly supplied or otherwise does not conform to your order.

Non-Returnable Items

Some products may not be eligible for cancellation or return where an applicable legal exception applies.

This may include products that are genuinely personalised or customised specifically to your requirements.

This does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or not as described.

We cannot exclude your statutory cancellation or consumer rights simply because an item is discounted or on sale.

Gift cards are non-refundable except where required by law.

Exchanges

We do not currently offer direct exchanges.

If you require a different size or product, the quickest option is to contact us to arrange the return of your original item and then place a new order for the item you require.

Refunds

Once your returned item has been received, we will inspect it and process your refund where applicable.

Where you exercise your statutory right to cancel, we will refund the price paid for the returned item and the cost of the standard delivery service selected at checkout.

If you selected a more expensive delivery option, we are only required to refund the equivalent cost of our standard delivery service.

Refunds will normally be made to the original payment method used for the purchase.

We may withhold the refund until we have received the returned item or you have provided evidence that you have sent it back, whichever happens first.

Once processed, your payment provider may take additional time to make the funds available in your account.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer protection law.

This includes your rights under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If an item is faulty, not as described, or does not conform to the contract, you may have additional rights and remedies under applicable consumer law.

European Union Customers

If you are located in the European Union, you may have additional rights under applicable EU consumer protection legislation, including a 14-day right to cancel certain online purchases.

Where EU law applies, nothing in this policy is intended to restrict those rights.

Contact Us

For any questions about returns, refunds or exchanges, please contact:

hello@motorev.uk